Booking Terms

Last updated November 2026

Payment

Fixed-price services (sprinkler blowouts, sprinkler turn-ons, one- or two-story gutter cleaning, and lawn aeration) are paid in full at booking, at the listed price. Joining a waitlist is free; payment is due when you book. 3+ story gutter cleaning is quoted and paid after we confirm the price. Your price is based on the details you enter when you book. If the area, footage, or number of zones turns out to be different on site, we'll charge (or refund) the difference afterward. For quote-based jobs, payment is due when the job is completed. If we send an invoice, it's due within 7 days of the invoice date. Full refund if we can't make it or you cancel at least 24 hours before your appointment. Same-day cancel or no-show is a $40 fee (if you already paid, we refund the rest after keeping $40). Refunds go back to your original payment method through Stripe, usually within 5–10 business days.
Larger jobs (like holiday lights) may require a deposit to hold your spot, with the balance due when the work is done.

When payment is due: Fixed-price services (sprinkler blowouts, turn-ons, gutter cleaning, and aeration) are paid in full at booking. For quote-based jobs, payment is due when the job is completed. If we send an invoice, it's due within 7 days of the invoice date.
Late fees: If a balance is still unpaid 14 days after the invoice date, a flat $15 late fee is added. On balances still unpaid after 30 days, interest of 1.5% per month also applies.
Reminders: We'll send a friendly reminder around day 3, a firmer reminder around day 10 that mentions the late fee, and a final notice around day 30 that may mention collection in small claims court if the balance remains unpaid.
Booking with an unpaid balance: If you have an unpaid balance, we can't book another job until it's paid, or you prepay the new job (and the outstanding balance).
Cancellations: Fixed-price services are paid in full at booking. Cancel or reschedule free until the day before. Same-day cancel or no-show is a $40 fee.
Card processing fee: Starting December 10, 2026, credit-card payments include a 3% card processing fee, charged by Wasatch Yard Co as a merchant fee and not more than our cost of accepting credit cards. The fee does not apply to debit or prepaid cards. Pay by bank (ACH) and there is no processing fee. Until that date, card payments have no surcharge.

Cancel or reschedule for free up to 24 hours before your appointment, and you'll get a full refund.
Same-day cancel or no-show: a $40 fee. If you prepaid, we refund the rest after keeping $40.

If rain, snow, wind or freezing conditions make the work unsafe or ineffective, we'll move you to the next open day at no charge.

Please mark or tell us about sprinkler heads, shallow lines, invisible dog fences, low-voltage lighting and anything fragile.
We aren't responsible for unmarked items, pre-existing damage, or old or brittle parts that fail during normal service.

Our total liability for any job is limited to the amount you paid for that job.

If we supply the lights, we bring them and take them back after the holidays. They stay ours and come down in January.

Please keep gates and work areas clear so the crew can get in, and keep pets secured inside while we're there.